Get In Touch With Us
Fast Response: Our dedicated team responds within 24-48 hours for general inquiries, 6-12 hours for urgent security issues!
Whether you need technical support, have feedback about our platform, want to report an issue, or are interested in partnerships, we're here to help. For urgent security or fraud issues, please use our priority contact methods marked below.
Email Support
General Inquiries:
contact@traderie.com
Customer Support:
support@traderie.com
Technical Issues:
tech@traderie.com
Business & Partnerships:
business@traderie.com
Discord Community
Join our active Discord server for real-time support, trading discussions, and community interactions.
Server Link: discord.gg/yourdiscord
Available channels: #support, #trading-help, #value-questions, #scam-reports, #feedback
Social Media
Twitter: @yourtwitterhandle
Follow for platform updates, trading tips, and market news
Facebook: /yourfacebookpage
Community discussions and announcements
YouTube: @yourchannel
Video guides and tutorials
Report Security Issues
For urgent security concerns, scam reports, or fraud alerts, use our priority contact:
Security Email:
security@traderie.com
Response time: Within 12 hours
Common Support Topics
Before reaching out, check if your question is covered in our full documentation:
- Account Issues: Password resets, verification problems, profile updates — visit FAQ
- Value Questions: Item pricing, RAP calculations, demand metrics — see Item Values
- Trading Help: How to trade safely, matching system, scam prevention — read Trading Guide
- Technical Problems: Site errors, bugs, feature requests — email tech@traderie.com
- Scam Reports: Report suspicious traders or fraudulent activity — use security@traderie.com
- Business Inquiries: Partnerships, advertising, API access — contact business@traderie.com
Office & Business Information
For official correspondence, legal matters, or formal business communications, use the following information:
Business Address
Traderie
[Your Business Address]
San Francisco, CA 94102
United States
Legal & Compliance
Privacy Policy: View Policy
Terms of Service: View Terms
Cookie Policy: View Policy
DMCA Agent: dmca@traderie.com
Service Coverage
Availability: Worldwide
Languages: English (primary)
Support Hours: 24/7 (email), 9AM-9PM PST (Discord live support)
Disclaimer
We are an independent platform and are not affiliated with, endorsed by, or sponsored by Roblox Corporation. All trademarks, game names, and item references are property of their respective owners.
What To Expect
We strive to provide timely, helpful responses to all inquiries. Here's what you can typically expect:
| Contact Method | Response Time | Best For |
|---|---|---|
| Email (General) | 24-48 hours | Non-urgent questions, feedback, suggestions |
| Email (Support) | 12-24 hours | Account issues, technical problems |
| Email (Security) | 6-12 hours | Scam reports, fraud alerts, urgent security issues |
| Discord | Real-time to 2 hours | Quick questions, community help, live discussions |
| Social Media | 24-72 hours | Public inquiries, general information |
| Business Email | 3-5 business days | Partnership proposals, formal business matters |
Contact FAQ
Response times vary by contact method and issue urgency. General email inquiries receive responses within 24-48 hours during business days. Support issues are addressed within 12-24 hours. Security/fraud reports receive priority attention within 6-12 hours. Discord community support often provides real-time assistance during active hours.
Currently, we do not offer phone support. Email and Discord provide the most efficient channels for detailed issue resolution and allow our team to maintain full records of all communications. These methods also enable us to provide support across multiple time zones effectively.
Absolutely! We actively encourage feature suggestions and improvement ideas from our community. Send feature requests to support@traderie.com with detailed descriptions of your proposed enhancement and how it would benefit the trading community. We review all suggestions and prioritize development based on community demand and technical feasibility.
Report scammers immediately through security@traderie.com. Include the trader's username, detailed description of the scam attempt, screenshots of conversations or trade offers, and any other relevant evidence. Our security team investigates all reports promptly and takes appropriate action including trust score adjustments, warnings, or permanent bans for confirmed scammers.
Ready To Get Started?
Have questions about trading or want to explore our platform? Browse our full resources or reach out directly for personalized assistance.